Opel Alpata

On January 2, 2024, I took my Opel Corsa brand vehicle, which was slightly damaged (bumper damage) as a result of being hit from behind by another vehicle, to Alpata Automotive, Eskişehir Opel Authorized Service, for repair. The vehicle's damage file was opened there. A few days later, the insurance adjuster came to Alpata Automotive to see the vehicle. An appraisal was made there. They sent me away, saying they would call you as soon as possible for repairs, and since my vehicle was still running. The expert report came out 3 days later. I was called by Alpata Automotive on February 20, 2024, exactly 45 days after the report was published. They informed me that they invited me to the service for repair. Being called after 45 days even for this very simple transaction is not appropriate for a large institution like Alpata Automotive, which has been Opel's Eskişehir Authorized Service for years. (It is unclear how long the repair will take, this is just the beginning of the work) NOTE: During the time I spent at Alpata Automotive, I more or less expected what would happen to me a week after the expert report came out, due to the irregularity of work there, the lack of personnel and the current situation. Since I observed the indifference of the staff, I withdrew the damage file from Alpata Automotive and took my vehicle to a private body shop at Eskişehir Auto Industry, had it repaired and received it within 4 days, including all procedures. As an Opel user and customer, the idea of having to work with Alpata Automotive, the Eskişehir Opel Authorized Service, for a possible malfunction in my vehicle or an issue that requires a larger action worries me deeply.

Recently, I left my vehicle for maintenance. Mr. Burak Can, the service advisor, listened very well and took care of me. I had extra requests and they were fulfilled, thank you. We received it in a short time and we were very pleased. Mr. Burak Can was very polite, I was never left behind. I would like to thank all the service and masters for their interest and concern. See you at the next maintenance.